Refund Policy
A legal disclaimer
Aphoria Nails reserves the right to amend this policy at any time. This policy does not affect your statutory rights under UK consumer law.
We are not liable for issues arising from incorrect sizing, misuse of products, or normal wear and tear.
Returns and refunds policy
Last updated: December 2025
Because each set of press-on nails from Aphoria Nails is made to order and customised specifically for you, we kindly ask customers to review this Returns Policy before placing an order.
1. Cancellations
Orders may be cancelled within 24 hours of purchase.
After this time, production may have already started and cancellation may not be possible.
2. Returns & Refunds
Due to the custom, handmade nature of our products, we do not accept returns or offer refunds for:
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Change of mind
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Wrong size ordered
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Colour differences due to screen display
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Wear and tear or damage after use
Please ensure you measure your nails accurately. A sizing guide is provided on our website.
3. Damaged or Incorrect Orders
If your order arrives damaged or there is an issue on our part:
Contact us within 48 hours of delivery
Provide photos of the issue and your order number
If approved, we will offer one of the following at our discretion:
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A replacement set
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A partial refund
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Store credit
4. Lost Parcels
Once shipped, we are not responsible for delays or loss caused by the courier.
If your parcel is marked as “delivered” but you did not receive it, you must raise the issue directly with the courier.
5. Exchanges
We do not offer size exchanges as each set is custom made.
If you need a different size, a new order will be required.
6. Contact Us
For any concerns, email us at:
📧 info@aphorianails.co.uk